Programs that help international students and others whose first language is other than English or French develop those skills by arranging for people (usually volunteers) to spend time conversing with them enabling them to practice their English or French. Included are both one-to-one and group situations.

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Programs that provide emotional support, information and guidance in a variety of settings for individuals, often refugees or other immigrants, who are experiencing stress, confusion and other feelings which result from difficulty adjusting to the language, customs, values and other aspects of a culture that is different than their own. Counselling may be available in the individual's primary language.

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