Kids Help Phone

Site: Toronto - Mailing Address

Service: Telephone Counselling

Record #: MET6983
Last Full Update: 21 Apr 2026

Contact Information

Office Phone 416-586-5437, Administration
Toll Free Phone 1-800-668-6868, 24 Hour Counselling
Crisis Phone 686868, Text CONNECT
Fax 416-586-0651
Website http://www.kidshelpphone.ca
Social Media Facebook Facebook, LinkedIn LinkedIn, YouTube YouTube, Instagram Instagram

Description and Service Details

Description (Service)

Telephone, text, and online counselling and support; for telephone counselling in English and French call 1-800-668-6868, also available in over 100 languages including Arabic, Dari, Mandarin, Pashto, Russian, and Ukrainian through interpreters

  • telephone, text and online (live chat) counselling and emotional support, and information and referral on a wide range of topics; anonymous and confidential
  • chat available through cell phone, laptop, tablet, and desktop computer
  • Resources Around Me national searchable online database of community resource listings

Crisis Text Line, see separate listing

  • open to all youth in crisis, available by texting CONNECT to 686868
Hours Telephone Counselling: Mon-Sun 24 hours
Live Chat Counselling: Mon-Sun 7 pm-12 midnight
Crisis Text Line: Mon-Sun 24 hours (see separate entry)
Areas Served Canada ; Ontario
Eligibility Ages: 5 year(s) - 30 year(s) Children, youth and young adults, including newcomers
Residency Requirements: Canada
Application Call, text, or for online chat visit website
Languages Interpreters available for over 100 languages including Arabic, Dari, Mandarin, Pashto, Russian, and Ukrainian
Fees None

Site Information

Located In Community Toronto
Address & Map
Toronto
Toronto, ON
Canada
Mailing Address 439 University Ave 
Suite 300 
Toronto, ON 
Canada M5G 1Y8
Physical Access Not applicable

Categories and Classification

Parenting Main Categories Mental Health
Parenting Sub-Categories Child Mental Health Supports ; Crisis Support
Service Categories Adolescent/Youth Counselling ; Talklines/Warmlines ~ Youth ; Talklines/Warmlines ~ Young Adults ; Child Guidance ; Specialized Information and Referral ~ Youth ; Specialized Information and Referral ~ Young Adults ; Directory/Resource List Publication ~ Youth Issues ; General Crisis Intervention Hotlines ~ Youth ; Internet Based Crisis Intervention ~ Youth ; General Counselling Services ~ Young Adults ; Post Disaster Mental Health Services ~ Youth

Agency Overview