Kids Help Phone

Site: Administrative Mail Address

Record #: MET6983
Last Full Update: 16 Feb 2024

Contact Information

Office Phone Crisis Toll Free: 1-800-668-6868, Kids Help Phone ; Crisis Text: 686868 ; 416-586-5437, Administration
Fax 416-586-0651

Description and Service Details

Description (Service)

Telephone, text, and online counselling and support; for telephone counselling in English and French call 1-800-668-6868, also available in over 100 languages including Arabic, Dari, Mandarin, Pashto, Russian, and Ukrainian through interpreters

  • telephone, text and online (live chat) counselling and emotional support, and information and referral on a wide range of topics; anonymous and confidential
  • chat available through cell phone, laptop, tablet, and desktop computer
  • Resources Around Me national searchable online database of community resource listings

Crisis Text Line open to all youth in crisis, available by texting 686868 (see separate listing)

Peer2Peer, (Peer-to-Peer Community),
Community support online forum for youth 12-26 years to share experiences, offer inspiration and ask questions; available in English and French; confidential

Hours Telephone/Text Counselling: Mon-Sun 24 hours
Live Chat Counselling (English): Mon-Sun 7 pm-12 midnight
Live Chat Counselling (French): Mon-Sun 7 pm-12 midnight
Crisis Text Line: Mon-Sun 24 hours (see separate entry)
Areas Served Canada ; Ontario
Eligibility Ages: 5 year(s) - 30 year(s) 
Children, youth and young adults, including newcomers 
Residency Requirements: Canada
Application Call 1-800-668-6868, or text 686868, or for online chat visit
Languages Interpreters available for over 100 languages including Arabic, Dari, Mandarin, Pashto, Russian, and Ukrainian
Fees None

Site Information

Located In Community Toronto
Address & Map
Toronto, ON
Mailing Address 439 University Ave 
Suite 300 
Toronto, ON 
Canada M5G 1Y8
Physical Access Not applicable

Categories and Classification

Parenting Main Categories Mental Health
Parenting Sub-Categories Child Mental Health Supports ; Crisis Support
Service Categories Adolescent/Youth Counselling ; Child Guidance ; Directory/Resource List Publication ~ Youth Issues ; General Counselling Services ~ Young Adults ; General Crisis Intervention Hotlines ~ Youth ; Internet Based Crisis Intervention ~ Youth ; Post Disaster Mental Health Services ; Specialized Information and Referral ~ Young Adults ; Specialized Information and Referral ~ Youth ; Talklines/Warmlines ~ Young Adults ; Talklines/Warmlines ~ Youth ; Youth Issues Information Services

Agency Overview