Kids Help Phone

Site: Administrative Mail Address

Service: Crisis Text Line

Record #: MET1823
Last Full Update: 16 Feb 2024

Contact Information

Office Phone 416-586-5437, Administration
Crisis Phone 686868, Youth text CONNECT or PARLER
Website kidshelpphone.ca/need-help-now-text-us
Social Media Facebook Facebook, Instagram Instagram, LinkedIn LinkedIn, Twitter Twitter, YouTube YouTube

Agency Information

Legal Status (50) Non Profit

Description and Service Details

Description (Service)

Support and information in any type of crisis by trained volunteers crisis responders

  • youth text CONNECT or PARLER to 686868
  • available in English and French
  • does not provide medical advice
  • text or Messenger also available on website


Access to culturally sensitive counselling (dependent on crisis responder availability)

  • individuals who identify as Indigenous can ask to be connected with a First Nations, Inuk or M├ętis crisis responder by texting FIRST NATIONS, INUIT, OR METIS to 686868, or message through Facebook Messenger
  • individuals who identify as African, Caribbean, Black or part of the Afro-diaspora can text RISE to 686868, or message through Facebook Messenger
Hours Mon-Sun 24 hours
Areas Served Canada ; Ontario
Boundaries Canada
Eligibility Ages: 5 year(s) and up 
 
Open to all youth in crisis 
 
Residency Requirements: Canada
Application Text CONNECT (English) or PARLER (French) to 686868
Languages English, French
Fees None

Site Information

Located In Community Toronto
Address & Map
Toronto, ON
Canada
Intersection University Ave and Dundas St W
Mailing Address 439 University Ave 
Suite 300 
Toronto, ON 
Canada M5G 1Y8
Physical Access Not applicable

Categories and Classification

Parenting Main Categories Mental Health
Parenting Sub-Categories Child Mental Health Supports ; Crisis Support
Service Categories Adolescent/Youth Counselling ; Child Guidance ; General Counselling Services ~ Young Adults ; General Crisis Intervention Hotlines ~ Youth ; Post Disaster Mental Health Services ; Talklines/Warmlines ~ African Community ; Talklines/Warmlines ~ Black Community ; Talklines/Warmlines ~ Caribbean Community ; Talklines/Warmlines ~ Indigenous Communities ; Talklines/Warmlines ~ Young Adults

Agency Overview